Terms of Sale

You are the person who places the order. For products that open on an account, that is the holder of the account signed in at checkout. For lessons, group courses and private groups, it is the person whose name, email and phone are given with the order. When a parent books for a student, the parent is the buyer and the student's name is given with the order.

These terms apply to every order for the services and digital content below placed on www.igcsetutoring.com. They are concluded in English. Use of the site itself is covered by our Terms. How we handle personal data is explained in our Privacy Policy.

• IGCSE private lessons: one-to-one live online lessons of 90 minutes, bought singly or in packages of 10 or 20; the number of lessons is shown in the order summary.
• Lessons in a package stay valid until they have been used.

The name, quantity and total price of what you buy are shown in the order summary at checkout, which forms part of this contract.

Prices are shown and charged in euros. The total in the order summary is the amount you pay. Payment is taken by Stripe, and your card details never reach us. Your invoice is sent to your email address.

There are no instalment plans on this site.

• Private lessons take place online, on days and at times agreed with you after payment.
• A scheduled lesson can be cancelled or rescheduled up to 3 hours before it starts. A lesson cancelled less than 3 hours beforehand counts as delivered and is not refunded. If the lesson fee has not been paid at least 3 hours before the lesson, the lesson is cancelled automatically.

Private lessons. If you are a consumer, you can withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract is concluded, which is the day you complete the payment. At checkout you expressly request that the lessons may start before the withdrawal period ends, and you acknowledge that you lose your right of withdrawal once the service has been fully provided. If you withdraw after lessons have started, the lessons already given are charged at the single-lesson price and the rest is refunded (Directive 2011/83/EU, Article 14(3)). Once all the lessons you bought have been given, the right of withdrawal ends (Article 16(a)). Our guarantees in section 7 go further and apply in addition; where both apply, you get whichever is better for you.

How to withdraw. Tell us of your decision with a clear statement before the period ends: use "Withdraw from contract here" at the bottom of every page, email info@testprepeurope.com, or write to the address in section 1. You may use the model withdrawal form below, but you don't have to. It is enough to send your statement before the 14 days are over.

What happens next. We refund all payments received from you, less the lessons already given, charged at the single-lesson price, and the list prices of any digital content whose right of withdrawal has already ended, without undue delay and no later than 14 days after the day we are told of your decision. We refund to the card you paid with, and you pay no fees for the refund.

• If you are not satisfied after your first private lesson, we refund your payment in full.
• You can cancel a lesson package at any time. Lessons already given are charged at the single-lesson price and the rest is refunded. The first-lesson guarantee applies on top.
• Any other request is considered case by case.
• Approved refunds are made to the card you paid with, through Stripe. Withdrawals under section 6 are refunded within the 14 days stated there.
• Your statutory rights, including the legal guarantee that what we provide conforms to the contract, are not affected.

Each order is a one-off contract, and nothing renews automatically. Lessons in a package stay valid until they have been used.

Keep your account details to yourself. Do not share lesson recordings, and do not copy, distribute or sell questions, recordings or other materials. The rest is in our Terms.

Send complaints to info@testprepeurope.com or through our contact page. If you are a consumer, nothing in these terms takes away the protection of the mandatory consumer law of the country where you live, and you may bring a claim before the courts of that country. Consumers in Turkey may also apply to the consumer arbitration committee or the consumer court of their place of residence, within the monetary limits set each year by the Ministry of Trade.

The contract is concluded when you complete the payment, after ticking the boxes at checkout: confirming that you have read and accept the Pre-contract Information and these Terms of Sale, and, for private lessons, asking for the lessons to start within the withdrawal period. We email you a copy of these terms, the Pre-contract Information and the model withdrawal form once the payment has gone through; you can also save or print this page. The version published when you pay is the one that applies to your order.